Mail:  |  Phone: +91-9999634653

ISO/IEC 20000 Lead Implementer | PECB

This five-day long in-depth program allows candidates to acquire the essential expertise to support a firm in executing and governing an IT Service Management System as mentioned in ISO/IEC 20000-1:2005. Also, the candidate will acquire an in-depth understanding of best techniques for planning and executing IT Service Management methodologies beginning from the six areas of ISO 20000, planning and executing new and altered services, service delivery process, relationship management techniques, the process of resolving problems, control & release processes. This training is compatible with the project management techniques established in ISO 10006 (Quality Management Systems – Guidelines for Quality Management in Projects). This program is completely consistent with ISO 20000-2 (Guidelines for the Implementation of an SMS) and ITIL.

Enroll Now

Details of ISO/IEC 20000 Lead Implementer PECB Training Course

There are few pre-requirement to get ISO/IEC 20000 Lead Implementer PECB Training –

  • Basic knowledge of Operating Systems, Unix, Linux, and Window platforms
  • Basic knowledge of Networking
  • Knowledge of server and network components

ISO/IEC 20000 Lead Implementer PECB Certification: We will provide you with a certification after the completion of the course, which will be well recognized by the IT companies all over the world.

Excellent Trainers: We Train IAM provide the very best training and has an exceptional set of trainers who have got an experience of 10+ years as well as certified in ISO/IEC 20000 Lead Implementer PECB Training. Our training professionals have practical knowledge and guide our students in both classroom or online sessions.

Study Material: Apart from the training session We Train IAM provides you with few value added bonuses including PPTs, Study Material, Tutorial Videos among others and you will have a lifetime access to these perks.

Job Assistance: We will always be there for you even after the completion of the course. We will assist our students and would help them in getting a job in a well reputed company in SDS related field. *
*T&C Applied

Why Take ISO/IEC 20000 Lead Implementer PECB Training from Us?

We are one of the best in the market. With us you will learn all the basic as well as the advance concepts of ISO/IEC 20000 Lead Implementer PECB in and out.
We just don’t teach you the technology rather we make you understand with real-time illustrations, the sessions we conduct are informative and interactive.
If the participants fail to attend any of the sessions due to some issues, we will give assurance for backup sessions. The timings will be set according to the candidate’s feasibility.
Our trainers are working professionals in the same field and will solve all your queries till you are fully satisfied.
We will discuss regarding the interview questions which will help you out in cracking the interviews and would also provide you with job assistance. Our Consultants would help you in preparing the resume and certifications.
We Train IAM will be available for you 24×7 and will solve any issues regarding the training, timings, trainer or server. We are ready to solve any issues with in no time.

25 Hrs



Training Cost


Happy Customers



Classroom Training

Attend the ISO/IEC 20000 Lead Implementer PECB Training at the locations near you in India at New Delhi, Bangalore/Bengaluru, Mumbai, Chennai, Hyderabad, and Pune.

Enroll Now

Live Online Training

Attend the ISO/IEC 20000 Lead Implementer PECB online training sessions at the comfort of your couch. Attend sessions from anywhere in the world from an expert instructor at cheaper costs.

Enroll Now

Self Paced Learning

You get access to high-quality ISO/IEC 20000 Lead Implementer PECB self-paced learning kit designed by industry experts which includes PPTs, PDFs, Video Lectures, etc.

Enroll Now

Course Curriculum

  • 1. Introduction to management systems and the process approach
  • 2. Presentation of the ISO 20000 family of standards and comparison with ITIL V2 and V3
  • 3. Fundamental principles of IT Service
  • 4. Preliminary analysis and establishment of the maturity level of an existing IT Service Management System based upon ISO 21827
  • 5. Writing a business case and a project plan for the implementation of an SMS
  • 6. Definition of the scope of an SMS
  • 7. Definition of an SMS policy and objectives
  • 8. Documentation of the processes and procedures
  • 9. Service level management
  • 10. Budgeting and accounting for IT services
  • 11. Competence management
  • 12. Change management
  • 13. Configuration and release management
  • 14. Capacity and availability management
  • 15. Service continuity and security management
  • 16. Incident and problem management
  • 17. Operations management of an SMS
  • 18. Controlling and Monitoring an SMS
  • 19. Development of metrics, performance indicators and dashboards
  • 20. ISO 20000 internal Audit
  • 21. Management review of an SMS
  • 22. Implementation of a continual improvement program
  • 23. Preparing for an ISO 20000 certification audit


What Clients’ Say

Want to Know More?

Please fill in all of the required fields

× How can I help you?