Mail:  |  Phone: +91-9999634653

ISO/IEC 20000 Lead Auditor | PECB

This five-day in-depth training allows candidates to acquire the essential expertise to audit an IT Service Management System (SMS) based on ISO 20000 and to govern a team of auditors by implying globally recognized audit principles, procedures & methodologies. During this training, the candidate will gain the essential knowledge and skills to effectively plan and perform internal and external audits in accordance with ISO 19011; the certification process according to ISO 17021. Based on practical exercises, the candidate will acquire the skills (gaining expertise in audit techniques) and capabilities (governing audit teams and program, interacting with customers, resolving conflicts, etc.) essential to proficiently perform an audit.

Enroll Now

Details of ISO/IEC 20000 Lead Auditor PECB Training Course

There are few pre-requirement to get ISO/IEC 20000 Lead Auditor PECB Training –

  • Basic knowledge of Operating Systems, Unix, Linux, and Window platforms
  • Basic knowledge of Networking
  • Knowledge of server and network components

ISO/IEC 20000 Lead Auditor PECB Certification: We will provide you with a certification after the completion of the course, which will be well recognized by the IT companies all over the world.

Excellent Trainers: We Train IAM provide the very best training and has an exceptional set of trainers who have got an experience of 10+ years as well as certified in ISO/IEC 20000 Lead Auditor PECB Training. Our training professionals have practical knowledge and guide our students in both classroom or online sessions.

Study Material: Apart from the training session We Train IAM provides you with few value added bonuses including PPTs, Study Material, Tutorial Videos among others and you will have a lifetime access to these perks.

Job Assistance: We will always be there for you even after the completion of the course. We will assist our students and would help them in getting a job in a well reputed company in SDS related field. *
*T&C Applied

Why Take ISO/IEC 20000 Lead Auditor PECB Training from Us?

We are one of the best in the market. With us you will learn all the basic as well as the advance concepts of ISO/IEC 20000 Lead Auditor PECB in and out.
We just don’t teach you the technology rather we make you understand with real-time illustrations, the sessions we conduct are informative and interactive.
If the participants fail to attend any of the sessions due to some issues, we will give assurance for backup sessions. The timings will be set according to the candidate’s feasibility.
Our trainers are working professionals in the same field and will solve all your queries till you are fully satisfied.
We will discuss regarding the interview questions which will help you out in cracking the interviews and would also provide you with job assistance. Our Consultants would help you in preparing the resume and certifications.
We Train IAM will be available for you 24×7 and will solve any issues regarding the training, timings, trainer or server. We are ready to solve any issues with in no time.

25 Hrs



Training Cost


Happy Customers



Classroom Training

Attend the ISO/IEC 20000 Lead Auditor PECB Training at the locations near you in India at New Delhi, Bangalore/Bengaluru, Mumbai, Chennai, Hyderabad, and Pune.

Enroll Now

Live Online Training

Attend the ISO/IEC 20000 Lead Auditor PECB online training sessions at the comfort of your couch. Attend sessions from anywhere in the world from an expert instructor at cheaper costs.

Enroll Now

Self Paced Learning

You get access to high-quality ISO/IEC 20000 Lead Auditor PECB self-paced learning kit designed by industry experts which includes PPTs, PDFs, Video Lectures, etc.

Enroll Now

Course Curriculum

    • 1. Normative, regulatory and legal framework related to IT Service
    • 2. Fundamental principles of IT Service
    • 3. ISO 20000 certification process
    • 4. IT Service Management System (SMS)
    • 5. Detailed presentation of the clauses 4 to 10 of ISO 20000-1
    • 6. Fundamental audit concepts and principles
    • 7. Audit approach based on evidence and on risk
    • 8. Preparation of an ISO 20000 certification audit
    • 9. SMS documentation audit
    • 10. Conducting an opening meeting
    • 11. Communication during the audit
    • 12. Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation
    • 13. Audit test plans
    • 14. Formulation of audit findings
    • 15. Documenting nonconformities
    • 16. Audit documentation
    • 17. Quality review
    • 18. Conducting a closing meeting and conclusion of an ISO 20000 audit
    • 19. Evaluation of corrective action plans
    • 20. ISO 20000 Surveillance audit
    • 21. ISO 20000 internal audit management program


What Clients’ Say

Want to Know More?

Please fill in all of the required fields

× How can I help you?