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ISO/IEC 20000 Foundation | PECB

This program allows candidates to study the best practices for executing and governing an IT Service Management System as mentioned in ISO/IEC 20000-1:2005 & the best practices for executing the IT Service Management processes beginning from the ISO 20000: planning and executing recently developed and altered services, delivery process of services, relationship management process, the process of resolving problems, control & release processes.

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Details of ISO/IEC 20000 Foundation PECB Training Course

There are few pre-requirement to get ISO/IEC 20000 Foundation PECB Training –

  • Basic knowledge of Operating Systems, Unix, Linux, and Window platforms
  • Basic knowledge of Networking
  • Knowledge of server and network components

ISO/IEC 20000 Foundation PECB Certification: We will provide you with a certification after the completion of the course, which will be well recognized by the IT companies all over the world.

Excellent Trainers: We Train IAM provide the very best training and has an exceptional set of trainers who have got an experience of 10+ years as well as certified in ISO/IEC 20000 Foundation PECB Training. Our training professionals have practical knowledge and guide our students in both classroom or online sessions.

Study Material: Apart from the training session We Train IAM provides you with few value added bonuses including PPTs, Study Material, Tutorial Videos among others and you will have a lifetime access to these perks.

Job Assistance: We will always be there for you even after the completion of the course. We will assist our students and would help them in getting a job in a well reputed company in SDS related field. *
*T&C Applied

Why Take ISO/IEC 20000 Foundation PECB Training from Us?

We are one of the best in the market. With us you will learn all the basic as well as the advance concepts of ISO/IEC 20000 Foundation PECB in and out.
We just don’t teach you the technology rather we make you understand with real-time illustrations, the sessions we conduct are informative and interactive.
If the participants fail to attend any of the sessions due to some issues, we will give assurance for backup sessions. The timings will be set according to the candidate’s feasibility.
Our trainers are working professionals in the same field and will solve all your queries till you are fully satisfied.
We will discuss regarding the interview questions which will help you out in cracking the interviews and would also provide you with job assistance. Our Consultants would help you in preparing the resume and certifications.
We Train IAM will be available for you 24×7 and will solve any issues regarding the training, timings, trainer or server. We are ready to solve any issues with in no time.

25 Hrs



Training Cost


Happy Customers



Classroom Training

Attend the ISO/IEC 20000 Foundation PECB Training at the locations near you in India at New Delhi, Bangalore/Bengaluru, Mumbai, Chennai, Hyderabad, and Pune.

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Live Online Training

Attend the ISO/IEC 20000 Foundation PECB online training sessions at the comfort of your couch. Attend sessions from anywhere in the world from an expert instructor at cheaper costs.

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Self Paced Learning

You get access to high-quality ISO/IEC 20000 Foundation PECB self-paced learning kit designed by industry experts which includes PPTs, PDFs, Video Lectures, etc.

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Course Curriculum

    • 1. Introduction to the ISO 20000 family of standards
    • 2. Introduction to management systems and the process approach
    • 3. Fundamental principles in IT Service Management
    • 4. General requirements presentation of ISO/IEC 20000-1:2005 clauses
    • 5. Implementation phases of the ISO/IEC 20000:2005 framework
    • 6. Continual improvement of IT management
    • 7. Conducting an ISO/IEC 20000-1:2005 certification audit
    • 8. Planning and implementing change management
    • 9. Supplier management
    • 10. Relationship management
    • 11. Problem management
    • 12. Release management


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